Ambassador Program terms

About these terms

Version 2. 12 November 2026. In force from the day the program opens. It replaces Version 1: the discount is now US$500, the reward US$100 up to US$1,000, an Ambassador can have up to 20 invitations out at a time and gets an invitation back when it is taken back or expires unused, the countries where you can take part have changed (see “Who can take part”), and an Ambassador whose friends buy can receive a free Rolley+ (see “Your free Rolley+”).

The Scooterson Ambassador Program is run by Scooterson, Inc. (“Scooterson”, “we”, “us”). In these terms, an Ambassador is a person we have approved for the program, and a friend is a person an Ambassador invites.

By applying to the program you agree to these terms. They add to our Terms of Service. Every purchase also follows our Refund Policy. If these terms and the Terms of Service disagree about the program, these terms apply.

These terms apply to the program as it opens under this version. Codes, invitations and rewards from Scooterson’s earlier ambassador and beta invitation program are not part of it.

All amounts on this page are in US dollars (US$).

Governing law and disputes

These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Any dispute arising out of or relating to the program or these terms will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there. Before filing any claim, the parties will attempt in good faith to resolve the dispute informally for at least 30 days by written notice to support@scooterson.com (or such other address as we designate).

Who can take part

You can apply if you:

are 18 or older and have reached the age of majority where you live;
live in a country where we sell Rolley and Rolley+ online: the United States, Canada, New Zealand, the countries of the European Union, Norway, Iceland, Switzerland or the United Kingdom;
do not already have a place in the program under another email address.

One person can hold only one place in the program, under one email address.

How to apply

Fill in the apply form on our Ambassador page, or the form your invitation links to.
Confirm your email address with the code we send you.
We review every application by hand.

Whether we approve an application is entirely our decision, and we do not have to give a reason. The number of places is limited. When the program is full, the form stops taking applications.

When we approve you, we email you your personal discount code and a link to your Ambassador page.

The discount

An approved Ambassador, and an approved friend, each get a personal code worth US$500 off one Rolley or Rolley+, in any finish.

The code works only on a Rolley or Rolley+. It does not work on anything else.
It takes its full value (US$500, plus any rewards added to it) off one order, once, however many items the order holds.
It cannot be combined with any other discount or promotion.
The code must be entered before the order is placed. We cannot add it to an order afterwards, and an order placed without it earns no reward.
If you check out in another currency, the value is converted into that currency at the exchange rate our store uses at checkout, so the amount in your currency can change from day to day.
The code has no cash value and cannot be exchanged for money.

Your code is personal

Each code is for the person it was issued to, and it can be used once.

Do not share, transfer, give away, sell or publish your code, and do not post it on coupon or deal sites.
The code must be used with the email address it was issued to. If it is used with another email address, any reward for the person who invited you is held for checking (see “Fair use and fraud”), and the order never counts as your own purchase.
We may cancel a code that has been shared, sold or published.

When codes expire

If you joined through an invitation, your code expires 365 days after we approve you.
If you applied directly, your code expires 12 months after we approve you.
Either way, each time we add a reward to your code, its expiry moves to 12 months after that reward was added.

If rewards have been added to your code, we try to email you about 30 days before it expires. Whether or not you receive that email, your code expires on the date shown on your Ambassador page.

A code that expires unused cannot be used, and any value added to it, including rewards, ends with it.

Inviting friends

From your Ambassador page you can have up to 20 invitations out at a time. If a friend hasn’t applied, you can take the invitation back, or it expires after 30 days. Either way, you get that invitation back to send to someone else.

You can send up to 5 new invitations a day. An invitation you send again after taking it back counts as a new one.
An invitation is valid for 30 days. Once your friend applies, it no longer counts toward the 20, and it can no longer be taken back.
Only invite people you know personally and who would be glad to hear from us.
You cannot invite yourself or another email address of your own.
A friend belongs to the Ambassador whose invitation they apply through. While a person already has an open invitation, or is already in the program, a new invitation to them earns nothing.
A friend only counts as yours if they apply with the email address you invited. Anyone else who applies through your invitation link applies on their own, without a referrer.

A friend we approve becomes an Ambassador too, with their own code and their own invitations. Rewards go only to the person who invited the buyer directly. Nothing is paid to anyone further up.

Rewards

You earn a reward of US$100 for each friend you invited who makes a qualifying purchase, up to US$1,000 in total.

A qualifying purchase is an order on our online store that:

is paid;
includes a Rolley or Rolley+;
uses the friend’s own code, with the friend’s own email address;
is not cancelled, and no Rolley or Rolley+ in it is refunded, before the hold period ends.

Each order earns at most one reward. A partial refund that refunds no Rolley or Rolley+ in the order does not affect the reward.

The hold period

A reward is earned 45 days after the friend’s Rolley or Rolley+ ships. Until then it is pending. Your Ambassador page shows each pending reward and the date it can be earned.

If the friend’s order is cancelled, or a Rolley or Rolley+ in it is refunded, before the reward is earned, the reward is dropped.

If a sale is reversed after its reward was earned (for example by a later refund or a chargeback), we may take the reward back: by lowering the value added to your code, by deducting it from rewards not yet paid, or by asking you to repay it. Any such clawback will be limited to the value of the reversed transaction (or a proportional share) and we will notify you.

How rewards are paid

Every reward passes our checks before it is added to your code or paid.

If you have not bought your Rolley or Rolley+ yet, each earned reward is added to your own code. For example, US$500 becomes US$600 after one reward.
If you have already bought a Rolley or Rolley+ on our online store with the email address you joined with (a paid order for a Rolley or Rolley+), each earned reward is paid as a partial refund on that order (if there is more than one, the one we choose), to the payment method you paid with, in the currency of that order.
If a refund on that order is not possible, for example because the payment provider’s refund window has closed, we may pay the reward as a Scooterson gift card for its US dollar amount instead.
If your code can no longer take rewards (it was used, expired or cancelled) and you have not bought a Rolley or Rolley+, we may pay an earned reward as a Scooterson gift card.

Rewards are paid only in the ways listed above, never by cash, bank transfer or any other method.

If your own order is later cancelled or fully refunded, later rewards go to your code if it is still unused and valid, or we may pay them as a gift card.

Your free Rolley+

When the rewards for 10 friends you invited have been earned (each one past its hold period, see “The hold period”), your own scooter becomes our gift, up to the price of a standard Rolley+.

A standard Rolley+ is a Rolley+ in any finish except Carbon Fiber. Its price is the US dollar price on our online store on the day we give the gift.
If you have not bought your Rolley or Rolley+ yet, we raise your code so that its value is the price of a standard Rolley+ on that day. A standard Rolley+, or a Rolley, is then free. On a Carbon Fiber Rolley+ you pay the difference. Your code otherwise works as described under “The discount”, and its expiry moves to 12 months after the gift.
If you have already bought a Rolley or Rolley+ (as described under “How rewards are paid”), we refund on that order the price of your scooter before discounts, up to the price of a standard Rolley+, minus what you have already received: the discount on that order, any refund already made on your Rolley or Rolley+ in it, and every reward you have earned, whether already paid or still to be paid. It is paid as a partial refund to the payment method you paid with, in the currency of that order.
If the gift cannot be given that way, for example because the payment provider’s refund window has closed, or your code expired or was cancelled before you bought, we may give it as a Scooterson gift card for its US dollar amount instead.
We check before we give it. The gift is never automatic. We first review the purchases behind it under “Fair use and fraud”, and give it only after we have confirmed them. If a purchase behind it is cancelled, refunded or reversed, before or after the gift, we decide case by case. Any clawback will be limited to the value of the reversed sale (or a proportional share), and we will notify you.
Each Ambassador can receive the gift once. Once it is given, later rewards are not added to your code.
The gift has no cash value and cannot be exchanged for money, other than as the refund described above.

Limits

One place in the program per person.
One code per participant, usable once.
Up to 20 invitations out at a time per Ambassador.
Up to 5 new invitations a day per Ambassador.
Up to US$1,000 in rewards per Ambassador, in total. A reward beyond that is dropped, and your Ambassador page shows it.
One reward per order.
One free Rolley+ gift per Ambassador.

Fair use and fraud

The program is for real friends who buy a Rolley or Rolley+ for themselves. We may hold a reward for checking instead of paying it when an order shows signs of self-referral, a shared or sold code, or fraud, or when details we need for our checks are missing from the order.

A reward being checked shows as “being checked” on your Ambassador page. After checking, we either confirm it or drop it.

If we reasonably determine, after a good-faith review of available information, someone has broken these terms or misused the program (for example through fake accounts, self-referral, spam or misleading claims), we may drop their rewards, cancel their codes, take back rewards already paid, and remove them from the program. We may also end anyone’s participation at any time, provided that any clawback of a previously earned reward will be limited to the amount of the reversed sale or a proportional share if multiple rewards are affected, and we will provide a brief written explanation upon request.

Telling people about Rolley

You take part as a private person, not as our employee, agent or partner.

When you tell people about Rolley or the program, say clearly that you are a Scooterson Ambassador and may earn a reward if they buy.
Do not send spam, and do not present yourself as speaking for Scooterson.
Do not make claims about Rolley or Rolley+ that are not on our website, for example about their range, speed or price, or whether they need a licence or registration where someone lives.

Changes to the program

We may change the discount, the reward, the limits or these terms, or end the program, at any time. Material changes that reduce the value of already-issued codes or pending rewards will not apply retroactively to codes issued or purchases paid before the change is published. Where practicable, we will provide at least 14 days’ notice of material changes via email or on the Ambassador page.

Each change is published on this page as a new version, with its date.
A change of an amount applies only to codes issued, and to rewards on purchases paid, after the change is published. A code already issued keeps its value.
If we end the program, codes already issued stay valid until they expire, and rewards on purchases paid before the end are handled under these terms, including the hold period.

Taxes

Rewards, discounts and the free Rolley+ gift may count as income where you live. Paying any tax on them is your responsibility. We may ask you for information we need to meet our own tax reporting duties (for example, a completed Form W-9 or equivalent local form if required by applicable law). Non-cash rewards, discounts and the gift are valued at their face US-dollar amount for reporting purposes where relevant.

Your data and your friends’ data

Our Privacy Policy applies to the program. For the program, these rules also apply.

About you. We keep the details you give when you apply (name, email address, phone number, country, city and, if you add it, a social profile link), your code, your invitations and your rewards. If you buy a Rolley or Rolley+, we also link your order to your place in the program, and we compare the name, email address, phone number and addresses on your friends’ orders with yours for the checks under “Fair use and fraud”. Your first name is shown to the friends you invite, in the invitation and on their Ambassador page.

An application whose email address is not confirmed within 24 hours is deleted.
If we decline your application, your details are deleted 90 days after our decision.
If we remove you from the program, your personal details are cleared 90 days later, once none of your rewards is still open.
If you never buy and earn nothing, your personal details are cleared 90 days after your code expires.
Records of rewards and payouts (amounts, order numbers and dates) are kept as long as our accounting requires, without your name or email address once those are cleared.

About the friends you invite. When you invite a friend, we keep only the first name and email address you enter, the date, and that you invited them.

We send them one email per invitation, the invitation itself, and no reminders. We do not add them to any mailing list.
If they do not apply within 30 days, or you take the invitation back, their name and email address are deleted. If they apply, they are deleted from the invitation as soon as the friend confirms their email, and the friend’s own application holds their details from then on.
A friend can ask us to delete their invitation at any time by writing to support@scooterson.com.

What you see about your friends. Your Ambassador page shows each friend’s first name, the date you invited them, whether they applied, were approved or declined, and bought, and whether the reward on their purchase is pending, being checked, or dropped because the order was cancelled or refunded. It never shows what they paid, their order details, or their email address after the invitation is sent.

Contact

Questions about the program, your code or your rewards: support@scooterson.com.

Scooterson, Inc., a Delaware corporation.