Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from scooterson.com (the “Site”).

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Our hosting provider, Cloudflare, processes these requests for us.
“Web analytics”: we use Cloudflare Web Analytics to count visits and see how the Site performs. It does not use cookies and does not track you across other websites.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. The Site itself does not set cookies; our checkout does (see Shopify’s cookie policy). Our Cookie Declaration lists what the Site stores on your device. For more information about cookies, and how to disable cookies, visit allaboutcookies.org.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When you write to us through a form on the Site (for example to ask about Rolley in your country, or to become a dealer), we collect the details you enter, such as your name, email address, country and message. We refer to this information as “Contact Information”. Our forms use Cloudflare Turnstile to check that they are sent by a person and not by a bot.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information and Contact Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Contact Information that we collect to answer you and to follow up on your request.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Shopify to power our online store and checkout. You can read more about how Shopify uses your Personal Information here: shopify.com/legal/privacy. We use Cloudflare to host the Site, for web analytics, and for Turnstile, which protects our forms. You can read more about how Cloudflare uses your Personal Information here: cloudflare.com/privacypolicy. We use Resend to deliver the messages you send through our forms to our team by email. You can read more about how Resend uses your Personal Information here: resend.com/legal/privacy-policy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising

The Site does not use advertising cookies, tracking pixels or behavioural advertising.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 16.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at support@scooterson.com or by mail using the details provided below:

Scooterson Inc.
[Re: Privacy Compliance Officer]
Scooterson Inc., 548 Market St., #71050, San Francisco CA 94104, United States