Shipping and returns

Where we ship

We sell Rolley and Rolley+ online in:

  • the United States and Canada
  • Australia, New Zealand, Indonesia, Malaysia, the Philippines, Thailand and Vietnam

Prices are shown in your country’s currency, and shipping costs and taxes are shown at checkout before you pay. Not on the list? Tell us you want Scooterson in your country.

Delivery

We email you when your order ships. Rolley is delivered in one large, heavy box, so make sure someone is there to receive it.

When it arrives:

  1. Check the box for damage before you sign for it, and note any damage on the delivery receipt.
  2. Unpack the scooter as described in the owner’s manual.
  3. Keep the packaging, somewhere dry: you will need it for a return, and it is the safest way to transport the scooter.

If your scooter arrives damaged or something is missing, contact support as soon as you can, with your order number and photos.

Returns

You can return your order within 14 days of delivery. To be eligible, the scooter must be unused, in the condition you received it, and in its original packaging, with a receipt or proof of purchase.

  1. Contact support, choose the topic Returns and refunds, and include your order number.
  2. We confirm the return and give you the address of the Scooterson warehouse in your region.
  3. Send the scooter back in its original packaging. Return shipping is at your cost and is not refunded. Use a trackable, insured shipping service.

Once the return is received and inspected, we email you to confirm. An approved refund goes back to your original payment method. Only regular-priced items can be refunded; items bought on sale cannot.

Exchanges

We replace items that are defective or damaged. Contact support and we will tell you the next steps.

The full terms are in our refund policy.