Warranty

Scooterson warrants that its products are free from defects in materials and title, in line with the law where you bought them.

How long it lasts

Scooter	One year or 10,000 km (6,200 miles) from the date of purchase, whichever comes first
Battery	12 months from the date of purchase: the battery keeps at least 80% of its nominal capacity for up to 300 charging cycles

What is not covered

• Brake adjustments and flat tires.
• Changes to the scooter: parts or accessories that are not genuine Scooterson parts, including a replacement battery or charger, can make it unsafe and void the warranty.
• Opening or repairing the battery, or tampering with the motor, the electronics or the battery.
• Damage caused by not following the instructions in the owner’s manual.

Follow the owner’s manual and the battery care advice to keep your warranty valid.

How to make a claim

1. Contact support and choose the topic Warranty and repairs.
2. Include your order number, your scooter’s model, and a short description of the problem. Photos or a short video help us a lot.
3. We will reply with the next steps: a fix you can do yourself, a visit from one of our service partners, or a repair or replacement.

Please do not send your scooter back before we have agreed the next steps with you.